Delivery within the Kingdom of Saudi Arabia
Q/ What sites do you deliver to?
Aramex and Faselto cover most of the cities and governorates of the Kingdom and deliver customers' orders to the door of their homes, store to door, but if the customer's location is outside the urban area or in a province where there are no delivery agents for the transportation company, the customer will be asked to receive his order from the nearest branch
Q/ How much does the delivery process cost?
- Aramex 21.74 Saudi riyals inside Jeddah from 1-2 working days / outside Jeddah from 2-7 working days (see company policy) (prices do not include value added)
- Fastlo 35 Saudi riyals inside the city of Jeddah from 1-2 working days / outside the city of Jeddah 45 riyals from 2-7 working days (see company policy) (prices do not include value added)
- Store representative 15 riyals, receipt within 24 hours of order execution, a fee of 10 riyals is added when choosing to pay upon receipt (inside Jeddah only) (prices do not include value added)
We warn that if the customer refuses to receive the order from the carrier, he is responsible for the original shipping fees, even if the shipping is free, in addition to the fees for re-shipping it to the store, and those fees will be deducted from the value of the order
Delivery to the Arab Gulf countries
Q/ What countries do you deliver to?
- We are currently dealing with Aramex to deliver orders to the UAE, Kuwait, Oman, Bahrain and Qatar
Q/ How much does the delivery process cost?
Delivery fees are determined automatically according to the weight of the products in the shopping cart and are visible to the customer before the purchase process is completed. According to the following data
The default weight for each product on the website is 0.600 six hundred grams
The shipping cost for the first is 0.600 six hundred grams. 49 Saudi riyals, equivalent to 13 dollars for Kuwait, Bahrain, Oman and the UAE
Each additional 0.600 grams equals 9 Saudi riyals 2.40 dollars
For Qatar, the shipping cost for the first is 0.600 six hundred grams. 69 Saudi riyals is equivalent to 18.40 dollars
Each additional 0.600 grams will be counted as 10 Saudi riyals 2.66 dollars
Q/ How long does it take to deliver an order to one of the Gulf countries?
Orders are processed and delivered to Aramex within 24 hours, except for Friday, an official holiday, which takes 4 to 12 working days to reach the customer.
Customs duties outside the Kingdom of Saudi Arabia
Some countries outside the Kingdom of Saudi Arabia impose customs duties and taxes in the customer’s country at the discretion of the competent authorities in the customer’s country, and they are not included with the shipping fees that the customer paid when purchasing from our website. Therefore, we recommend customers to check the additional costs that they may incur with the authorities of the country that will be Ship the order to him before completing the purchase process through our online store. We also warn that if the customer refuses to receive the order from the carrier, he is responsible for the original shipping fees that were paid in addition to taxes or import and reshipment fees to the Kingdom. These fees will be deducted from the value of the order and in In the event that these fees exceed the value of the purchases, the shipment will be abandoned and no refunds will be made to the customer
Frequently Asked Questions
Q/ How can I track my shipment and know its track?
You can login to your account and click on the order number. You will see the purchase details and the shipment number. Once you click on the tracking number, you will be directed to a page dedicated to tracking shipments from the Aramex and Fastlo website.
Q/ What if I was not present when the parcel was delivered?
In the event that no person is available to agree to receive the purchase order, you can arrange an alternative delivery date or obtain additional information by contacting the representative responsible for the shipment or the company responsible for shipping the order.
Q/ Is it possible to deliver to a different address than the billing address?
Yes, you can ship to a different address. When you make the payment, you will be invited to enter and choose the billing address and shipping address.
Q/ What if my package does not arrive?
In this case, please contact our customer service who will be happy to assist you