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We welcome visitors to our store that is officially registered by the Maroof platform of the Saudi Ministry of Commerce https://maroof.sa/155575

Return and exchange

Q/ How long can I return a product?

We endeavor to provide a complete and honest description of the products offered on the Website. We are always keen, through our website, to supply the finest products

However, we must acknowledge that errors can occur.

As a result of an error, if:

  • Received an unwanted product
  • or you received a damaged or defective product

You can log in to your account and send a message from the "Contact Us" page to address the problem or via email, and the Customer Service Department will contact you to assist you with your request.

Or call directly through the customer service number

And the product must be returned to us in the same condition in which you received it in its original box and packaging as it is, within 7 days from the date of receiving the purchase order. The original invoice must also be presented.

Once we inspect the returned product(s), its value will be replaced with a purchase voucher in case the product is defective or with a new package, and if the product is not requested, the price and any applicable delivery fees will be refunded to you.

If you paid:

  • With a credit/debit card, we will initiate a refund within a reasonable period of time by adding the amount to the same credit/debit card used while placing the order;
  • Cash on delivery, it will be returned via bank transfer to an account in the name of the buyer

There may be situations where you are not able to return the product within 7 days of receiving it, in these cases, please contact our customer service or the "Contact Us" page or send an email and place an order. All requests are dealt with separately at our discretion.

Q/ How much does it cost to return any product?

Free of charge in case of faulty, defective or damaged products only.

Q/ Can I exchange instead of return?

We apologize to you, dear customer. Goods related to cosmetics and perfumes cannot be returned [for the sake of community health] according to the regulations and regulations of the Ministry of Commerce.

If the goods are not mentioned above, we are happy to serve you.

And all this is done by communicating with customer service (contact us). We are happy to serve you